General
Customer Services
Frequently Asked Questions
Departure Points
Join your feeder coach at your nearest joining point – we’ve over 490 to choose from throughout England, Scotland* and Wales and to make sure your journey to the port is as direct as possible we guarantee this will be a maximum of five stops to pick up other passengers† – then travel to Dover or Folkestone to meet your tour coach. All pick-ups are subject to availability. Joining times are approximate and confirmed times will be given to you with your travel documents.
For British, Ireland and Jersey joining points are restricted please call or check the website for further details.
*Departures from Scotland may travel to England via Megabus or National Express.
†Excluding comfort stops, service areas, motorway junction points and trunk road pick up points. On Silver Service tours, for operational reasons, your feeder coach journey may be by Executive coach. Your tour coach, which you will join at Dover or Folkestone, will be a Silver Service vehicle. For further information on Silver Service, please see pages 8 & 9. For pick-ups marked with a * in South Wales, you will be transferred to one of our main pick-up points shown in bold. The five pick-up points guarantee starts from that main pick-up point. All pickups are subject to availability. All times are approximate and based on holidays crossing the Channel from Dover or Folkestone to Calais.
For all joining points in bold the local joining service is FREE OF CHARGE
For all other joining points there is a small supplement as follows:
| Joining points followed by |
Supplement per adult |
| 1 |
£15 |
| 2 |
£20 |
| 3 |
£30 |
| 4 |
£40 |
| 5 |
£50 |
There is no charge for children aged 0 - 11 years.